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Return Policy / Refund Policy/ Cancellation Policy

GENERAL REFUND POLICY

  • If we ship the wrong item to you, we will replace it with the correct item or refund the purchase price and collect the incorrect item from you.

  • If the supplied item is defective, we will exchange it for a new one or refund the purchase price and collect the defective item.

  • If the supplied item is damaged during delivery, we will replace it with a new one or refund the purchase price and collect the damaged item.

  • All refunds will be made in AED using the original payment method used for the order.

ORDER CANCELLATION POLICY

  • All our products are made to order; therefore, cancellations should be made as soon as possible after placing the order.

  • If your order is ready for shipping, we will only refund 80% of the order value if it is canceled.

  • To cancel your order or any part of it, please email shop@artprinting.ae with your order number and details of the items you wish to cancel.

PRODUCT RETURNS POLICY

  • As all our products are custom-made, we are unable to offer an exchange or refund if you ordered the wrong size or product.

  • Any request for an exchange or return is at our discretion and must be made within 7 days of delivery.

  • If you wish to return an item, please contact shop@artprinting.ae stating the reason for the return along with your original order number.

  • Custom-made and discounted items are exempt from being returned.

Partial refunds may be granted in the following cases:

  • Any item not in its original condition, damaged, or missing parts for reasons not due to our error.

  • Any item returned more than 7 days after delivery.

PRODUCT RETURN REFUNDS

  • Once we receive and inspect your returned item, we will notify you by email about the approval or rejection of your refund.

  • If approved, your refund will be processed and credited to your original payment method within 3 to 45 days, depending on the issuing bank.

  • Customers who paid by cheque or cash will be refunded within 14 days.

LATE OR MISSING REFUNDS

  • If you haven’t received your refund yet, first check your bank account.

  • Then contact your credit card company, as it may take some time before your refund is officially posted.

  • If you have done all of this and still haven’t received your refund, please contact us at shop@artprinting.ae.

EXCHANGES

  • We only replace items if they are defective. If you need to exchange a defective item, please email us at shop@artprinting.ae.

GIFTS

  • If the item was marked as a gift when purchased and shipped directly to you, you will receive a gift credit for the value of your return.

  • If the item wasn’t marked as a gift or was sent to the gift giver first, we will send the refund to the gift giver.

SHIPPING

  • To return a product, please send it to: Art for Printing, Madinat Zayed, Abu Dhabi, UAE.

  • You will be responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable.

  • If you receive a refund, the return shipping cost will be deducted from your refund.

  • You should consider using a trackable shipping service. We do not guarantee that we will receive your returned item without tracking.

📧 Email: shop@artprinting.ae
🌐 Website: www.artprinting.ae